Refund Policy

At BQI, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below:

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• It must be in the same condition as when you received it.
• It must be unused, unaltered, and in its original packaging.
• You must provide the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at support@bqihardware.com. If your return is accepted, we will provide:

• A return shipping label.
• Instructions on how and where to send your package.

Note: Items sent back without prior request will not be accepted.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find any defect, damage, or receive the wrong item, contact us right away so we can evaluate the issue and resolve it promptly.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method.

Note: Refunds may take some time to reflect in your bank or credit card account, depending on processing times.

Contact Us

If you have any questions or need further assistance, please reach out via:

• Email: support@bqihardware.com
• Contact form on our CONTACT US page (select “Returns/Exchanges/Warranty”).